Customer information
Orders & Support
What to agree before ordering, delivery, installation or service work.
Last updated: 27 September 2026
Advice and confirmation
Contact Nội thất Simplify to discuss the product, its location, photos and approximate dimensions. Your own measurements are initial information; agree the production dimensions and measurement responsibilities before confirming custom work.
Price, payment and timing
Before agreeing or paying, confirm in a quotation or recordable communication: model and materials, quantity, dimensions, total price, taxes and extra charges if any, deposit, payment schedule, address, delivery and installation scope, and estimated timing. The website does not take online payments. Pay only using details confirmed directly with the supplier.
Delivery, inspection and changes
Agree access to the premises, customer preparation and the scope of finishing work. On delivery or completion, check the model, quantity, condition and agreed work. Report concerns promptly. For rescheduling, changes or cancellation, contact the supplier to establish work already completed, any related costs and the resolution before making a change.
Warranty, returns and refunds
Confirm the warranty scope, period, conditions and support process for the specific product or service before ordering. Returns, repair or refunds are considered according to the circumstances, valid agreement and mandatory customer rights. This page does not prescribe a universal period or charge and does not exclude responsibility for defective goods or work that does not meet the agreement.
Customer rights
These notices do not limit mandatory consumer rights. If something is incorrect or needs attention, contact the business with the product, transaction date and concern. Your right to seek help from competent authorities or use dispute-resolution procedures available under applicable law remains unaffected.
Business and contact
This website presents products and services from Nội thất Simplify. Contact address: 5 QL51, tổ 2, Long Thành, Đồng Nai. Phone and contact channels: 0931 511 811 hoặc 0978 949 628. Send order, personal-data and copyright enquiries directly to Nội thất Simplify. DT Software developed the website; the developer credit does not make DT Software the seller or order recipient.